Privacy Policy

At Bramblewood, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your personal data and respecting your privacy rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use our services.

Information We Collect

Personal Information You Provide

When you interact with our website or services, we may collect personal information that you voluntarily provide to us, including:

Name and contact information (email address, phone number, postal address)
Service inquiry details and specific cleaning requirements
Property information for service scheduling and delivery
Payment information (processed securely through third-party payment providers)
Correspondence and feedback you provide to us

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

IP address and general location information
Browser type and version
Pages visited, time spent on pages, and navigation patterns
Referring website or source
Device information (device type, operating system)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our website. For detailed information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery and Management

To provide, maintain, and improve our cleaning services, including scheduling appointments, communicating with you about your service, and managing your account.

Communication

To respond to your inquiries, send you service updates, appointment confirmations, and other information you request.

Payment Processing

To process payments for our services through secure third-party payment processors.

Website Improvement

To analyze how our website is used, identify areas for improvement, and optimize the user experience.

Marketing (With Consent)

To send you promotional materials, special offers, and information about our services, where you have provided consent or where permitted by law.

Legal Compliance

To comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights and the rights of others.

Legal Basis for Processing

Under UK GDPR, we process your personal data based on one or more of the following legal grounds: your consent, performance of a contract with you, compliance with legal obligations, protection of vital interests, legitimate interests pursued by us or a third party, or performance of a task carried out in the public interest.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Payment Processors

We use third-party payment processors to handle payment transactions. Your payment information is transmitted directly to these processors and is subject to their privacy policies. We do not store complete payment card details on our servers.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government investigation.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and on our website of any change in ownership or use of your personal information.

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Data Transmission

SSL/TLS encryption for data transmitted between your browser and our servers

Access Controls

Restricted access to personal data on a need-to-know basis with authentication requirements

Secure Storage

Data stored on secure servers with regular backups and monitoring

Staff Training

Regular training for staff on data protection and security best practices

However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:

The nature of the data and the purposes for which it is processed
Legal, accounting, or regulatory requirements
The need to establish, exercise, or defend legal claims

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policy and applicable laws.

Your Rights and Choices

Under UK data protection laws, you have the following rights regarding your personal information:

Right of Access

You have the right to request a copy of the personal information we hold about you.

Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal information.

Right to Erasure

You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request that we limit the processing of your personal information in certain circumstances.

Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.

Right to Object

You have the right to object to the processing of your personal information in certain circumstances, particularly for direct marketing purposes.

Right to Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided at the top of this page. We will respond to your request within one month, unless the request is particularly complex or numerous, in which case we may extend this period by a further two months.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information properly. You can contact the ICO through their website at ico.org.uk.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided on our Contact page. We will process your request promptly in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Bramblewood
14 Chestnut Grove
Richmond, Surrey
TW9 2PH

Phone: +44 20 7493 8127
Email: info@domain.com

Contact Information