Terms of Service

1. Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and complete information when requesting services
• Use the website and services only for lawful purposes
• Respect our staff and treat them with courtesy and professionalism
• Comply with all applicable laws and regulations

2. Prohibited Activities

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Harass, abuse, or harm our staff or other users
• Transmit viruses, malware, or any harmful code
• Attempt to gain unauthorized access to our systems or networks
• Misrepresent your identity or affiliation with any person or entity

3. Service Access Requirements

To use our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Have the legal capacity to enter into binding contracts
• Provide access to the property where services will be performed
• Maintain a safe working environment for our staff

4. Fair Usage Guidelines

We expect all users to use our services in a fair and reasonable manner. We reserve the right to refuse service to anyone who violates these terms, acts abusively toward our staff, or engages in behavior that we deem inappropriate or harmful to our business or other users. Repeated cancellations or no-shows may result in restrictions on booking future services.

Service Uptime and Maintenance

We strive to provide reliable and consistent services. However, our website and booking system may occasionally be unavailable due to maintenance, updates, or technical issues. We will make reasonable efforts to minimize any disruption and provide advance notice when possible. We are not liable for any inconvenience or loss resulting from such unavailability.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. This includes changes to pricing, service offerings, and geographic coverage. Any such changes will be communicated through our website or via email to existing customers where appropriate.

Geographic Restrictions

Our services are currently available in Richmond, Surrey, and surrounding areas. We may expand or restrict our service area at our discretion. Please contact us to confirm whether we serve your location.

Service Quality Standards

We are committed to providing high-quality cleaning services. If you are not satisfied with our work, please let us know within 24 hours of service completion, and we will work with you to address your concerns. Our goal is to ensure your complete satisfaction with every visit.

Pricing and Fees

All prices are quoted in British Pounds (£) and are subject to change. The price you pay will be the price confirmed at the time of booking. Additional charges may apply for services beyond the standard scope or for properties that require more time than anticipated. We will discuss any additional charges with you before proceeding.

Payment Methods

We accept various payment methods including bank transfer, debit cards, and credit cards. Payment is due upon completion of services or as otherwise agreed. For regular cleaning arrangements, we may offer invoicing options with payment terms to be agreed upon.

Late Payment

If payment is not received within the agreed timeframe, we reserve the right to suspend further services until payment is made. Late payments may be subject to interest charges in accordance with applicable law.